Customer Success Manager

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    Company NameAlaan الآن
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationDubai, Dubai, United Arab Emirates
    QualificationsNone / No Formal Education
    Experience2 Year+

    Job Overview

    Alaan is seeking a Customer Success Associate/Manager to be the strategic link between the company and high-value clients. You will proactively help clients achieve success through our platform, serving as a trusted advisor and managing client relationships from onboarding to long-term partnership. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment.

    Company Overview

    Alaan is the SuperCard™ for businesses and a fintech company in the Middle East. Their mission is to simplify finance for businesses. Alaan provides expense management solutions, including the SuperCard™, AI-powered automation and insights, streamlined accounting, and centralized dashboards. Over 1500 businesses in the UAE and KSA use Alaan to control spending and save costs. Backed by Y Combinator and top global investors, Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, and other high-growth companies.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: None
    • Experience: 2+ years

    Key Responsibilities

    • Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.
    • Develop a deep understanding of a client’s business, brand, industry, and its consumers.
    • Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.
    • Act as an advocate for the client and bring back structured requests or feedback to the Product team.
    • Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.
    • Take responsibility for positively building client relationships over time as their go-to trusted advisor.

    Requirements

    • 2+ years of proven successful experience as a Customer Success Manager.
    • Prior experience in B2B SaaS/B2B/Fintech/Tech/startup is a plus.
    • Proven track record of high-value solution client success experiences with enterprise clients from a range of industries.
    • Ability to multi-task and independently handle tasks without any follow-ups.
    • Excellent verbal, written, and presentation skills in English.

    Benefits

    • Contribute to building the Middle East’s most beloved fintech brand from the ground up.
    • Benefit from a role with significant ownership and accountability.
    • Thrive in a flexible hybrid culture with ample work-life balance.
    • Participate in exciting offsite events.
    • Competitive salary and equity.
    • Enjoy additional perks like travel allowances, gym memberships, and more.

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