Customer Success Manager – EMEA
Apply to Job Here
| Company Name | Alpaca |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Alpaca is seeking a Customer Success Manager to support our EMEA operations. You will be responsible for managing customer relationships, ensuring customer satisfaction, and driving the adoption of Alpaca features among our partners. This role supports Alpaca’s B2B offerings, helping customers launch US securities and crypto trading apps worldwide.
Company Overview
Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure provider for stocks, ETFs, options, crypto, fixed income, and more. Alpaca serves hundreds of financial institutions across 40 countries with institutional-grade APIs, including broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totaling over 6 million brokerage accounts. Alpaca’s global team of experienced engineers, traders, and brokerage professionals are committed to opening financial services to everyone on the planet.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Act as primary contact for B2B/enterprise customers, driving healthy relationships with key contacts throughout the customer lifecycle.
- Ensure customer satisfaction, retention, and success. Manage escalations, internally and externally, with a focus on customer empathy.
- Maintain regular contact with customers to understand their business priorities and monitor progress.
- Drive adoption of Alpaca features among our Live Partners.
- Serve as a trusted advisor to customers’ leadership teams, aligning Alpaca capabilities to their go-to-market strategy.
Requirements
- 4-6 years of experience in a customer success role, managing customer relationships.
- Comfortable working EMEA hours (GST/GMT/ET) in a remote setup.
- Understanding of and experience with key technology concepts, such as SaaS and APIs.
- FinTech experience, especially with broker-dealer business.
- Ability to work remotely and independently, and to self-manage time and obligations.
Benefits
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
- Opportunities for professional development and growth