Customer Success Manager, Platform Team
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| Company Name | Braze |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Bucharest, Bucharest, Romania |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Braze is seeking a Customer Success Manager to join our Platform Team in Bucharest, Romania. This role is an exciting opportunity to contribute to our mission of empowering brands to Be Absolutely Engaging. You will work with leading brands to ensure they maximize the value of the Braze customer engagement platform.
Company Overview
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. Braze is headquartered in New York with 15 offices across AMER, LATAM, EMEA, and APAC. Learn more at braze.com.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 2 Year+
Key Responsibilities
- Develop and maintain strong relationships with key client stakeholders.
- Drive product adoption and ensure clients achieve their business goals using the Braze platform.
- Conduct regular business reviews to identify opportunities for growth and optimization.
- Serve as the primary point of contact for client inquiries and technical support.
- Collaborate with internal teams to advocate for client needs and drive product improvements.
Requirements
- Proven experience in customer success or account management.
- Excellent communication, interpersonal, and presentation skills.
- Strong analytical and problem-solving abilities.
- Experience with marketing automation or customer engagement platforms.
- Ability to thrive in a fast-paced, dynamic environment.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- Collaborative and supportive work environment.
- Chance to work with innovative technology and leading brands.
- Flexible work arrangements.
- Access to employee resource groups and company events.