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    Customer Success – Middle East

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    Company NameElevenLabs
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationUnited Arab Emirates
    QualificationsNone / No Formal Education
    Experience5 Year+

    Job Overview

    Be part of an early CS team with endless opportunities for impact. You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports the cultural and business needs of our customers in Middle East. Build, maintain and own strong relationships with a book of 50 enterprise clients in Middle East. Play a key role in onboarding new clients and driving long term adoption of multiple products. Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion. Own expansion and renewal of accounts within your book of business – this is a commercial role. Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals.

    Company Overview

    ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education. We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years. Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound. Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: None
    • Experience: 5 Year+

    Key Responsibilities

    • Develop a scalable CS playbook and framework.
    • Build and maintain strong relationships with enterprise clients.
    • Onboard new clients and drive product adoption.
    • Monitor customer usage and identify areas for improvement.
    • Own expansion and renewal of accounts.
    • Contribute to customer success KPIs and OKR goals.

    Requirements

    • 5-7 years of experience in Customer Success in a fast paced, SaaS organization.
    • Experience demonstrating value for customers with technical products.
    • Commercial experience in renewals and expansion.
    • Strong builder mindset with a focus on customer excellence.
    • Exceptional communication and relationship-building skills.
    • Must be fluent in Arabic and English.

    Benefits

    • Innovative culture and opportunity to define the trajectory of AI.
    • Growth paths beyond immediate role and responsibilities.
    • Annual discretionary stipend for professional development.
    • Annual discretionary stipend for social travel with colleagues.
    • Annual company offsite in a new location.
    • Monthly co-working stipend for remote employees.

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