Customer Support
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| Company Name | Mitrade |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 1 Year+ |
Job Overview
Mitrade is seeking a dedicated Customer Support professional to join their team in Dubai, United Arab Emirates. In this full-time role, you will be crucial in providing exceptional service and administrative support to Mitrade’s global user base, ensuring a smooth and user-centric experience within their FinTech ecosystem.
Company Overview
Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySec), the Cayman Islands (CIMA), Mauritius (FSC) and South Africa (FSCA). Leveraging its proprietary in-house state-of-the-art technology, Mitrade has developed a one-stop digital trading platform tailored for investors. They offer market data, news and analysis, as well as trading and risk management services within a comprehensive user-centric FinTech ecosystem. Serving over six million users worldwide, Mitrade offers unmatched accessibility across mobile (iOS and Android), desktop, and web platforms.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 1 Year+
Key Responsibilities
- Provide excellent customer service and administrative support to users.
- Respond to customer inquiries via various channels (email, chat, phone) in a timely and professional manner.
- Assist clients with account opening, deposits, withdrawals, and trading platform navigation.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Escalate complex problems to relevant departments when necessary.
- Maintain accurate records of customer interactions and transactions.
Requirements
- Proven experience in customer service or an administrative role, preferably in financial services.
- Excellent communication skills, both written and verbal, in English.
- Ability to work effectively in a fast-paced, high-volume environment.
- Strong problem-solving skills and attention to detail.
- Proficiency in using CRM software and other customer support tools.
- A proactive attitude with a strong commitment to customer satisfaction.
Benefits
- Opportunity to work for an award-winning global FinTech company.
- Be part of a dynamic and innovative team.
- Gain exposure to the fast-paced world of CFD and forex trading.
- Continuous learning and professional development opportunities.
- Competitive salary and benefits package.
- Work in a vibrant international environment in Dubai.