Customer support

Job Overview

ERPLY Retail Software is seeking a dedicated Customer Support professional to join their team in Pärnu, Estonia. In this role, you will be crucial in assisting customers with their queries and issues related to ERPLY’s innovative retail software, ensuring a seamless and positive experience.

Company Overview

Erply was founded in 2009 with the mission to provide businesses with the easiest and most powerful platform for managing inventory and shops across multiple locations and devices. In a short period, Erply has become a recognized leader in the POS marketplace, offering hundreds of features, mobile apps, dozens of supported languages, and a robust API. The company has transformed the retail software landscape with its cloud-based system, replacing legacy servers with true centralization, continuous software updates, and streamlined maintenance. Erply’s vision is to empower retailers to focus more on their business and less on IT, by delivering a solution that is user-friendly, cost-effective, and technologically advanced. The company is committed to providing excellent service across its platform, hosting, and support.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Provide exceptional customer support for ERPLY’s retail software via email, chat, and phone.
• Diagnose and troubleshoot technical issues, guiding customers through solutions.
• Escalate complex problems to senior support staff or development teams when necessary.
• Maintain clear and detailed records of customer interactions and resolutions.
• Educate users on ERPLY software features, functionalities, and best practices.
• Contribute to improving customer satisfaction and retention.

Requirements

• Strong communication and interpersonal skills, both written and verbal.
• Ability to understand and explain technical concepts clearly and patiently.
• Excellent problem-solving and analytical abilities.
• Proficiency in English; additional language skills are a plus.
• Ability to learn new software and systems quickly.
• Customer-focused mindset with a dedication to service excellence.

Benefits

• Opportunity to work with a leading cloud-based retail software platform.
• Be part of an innovative and rapidly growing international company.
• Collaborative and supportive work environment.
• Opportunities for professional development and career growth.
• Contribute to a product that helps retailers worldwide.
• Competitive remuneration package and benefits.