Customer Support Agent
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| Company Name | TourRadar |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Vienna, Vienna, Austria |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
TourRadar is seeking a Customer Support Agent to join their team full-time in Vienna, Austria. This entry-level position offers an opportunity to help streamline the booking experience for organized adventures.
Company Overview
TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multi-day organized adventures worldwide. They connect travelers and travel agents with over 2,500 multi-day operators, offering 50,000+ adventures in 160+ countries. TourRadar prides itself on a seamless, user-friendly experience and has offices in North America, Europe, and Australia, with global travel experts available online 24/7.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: Entry level / No experience required
Key Responsibilities
- Assist customers with booking and travel inquiries.
- Provide support through various channels (e.g., phone, email, chat).
- Help resolve customer issues and ensure satisfaction.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve service quality.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving abilities.
- Customer-focused attitude.
- Ability to work independently and as part of a team.
Benefits
- Opportunities for professional development.
- Work in a collaborative and supportive environment.
- Be part of a global team.
- Help people explore and book organized adventures.
- Contribute to a seamless and user-friendly experience.
- Enjoy a vibrant company culture.