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Customer Support Agent – English (Mixed shifts)

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Company NameVBET
Company TypePrivate
Job TypeFull-Time
Salary RangeMarket Competitive
LocationYerevan, Armenia
QualificationsNone / No Formal Education
ExperienceNo Experience / Fresh

Job Overview

VBET is seeking an English-speaking Customer Support Agent to join their team in Yerevan, Armenia. This entry-level, full-time role involves providing exceptional customer service to players across various platforms during mixed shifts, contributing to VBET’s award-winning sports betting and gaming operations.

Company Overview

VBET is an award-winning sports betting and gaming operator that partners with BetConstruct to offer its players the opportunity to bet on growing range of Live Sports and eSports markets. VBET is a well-established and constantly developing company with over 10 years of experience, bringing our players the best betting expertise. We are proud to serve players from 12 countries worldwide. In partnership with BetConstruct, VBET also offers over 2000 Casino games, Live Dealer Casino, Poker, Financial Betting, Skill Games, Fantasy Sports and more. Marketing tools include Affiliate Program, Agent System and a sophisticated CRM solution. VBET covers 30,000 live matches with 40.000+ pre-match events every month. Currently VBET is expanding in the global market already having Vbet.co.uk, Vbet.fr and Vbet.net operating in UK, France and Germany respectively, with more countries coming soon.

Quick Details

  • Salary Range: Market Competitive
  • Job Type: Full-time
  • Qualifications: None / Open to all applicants
  • Experience: No Experience / Fresh

Key Responsibilities

  • Provide excellent customer support via various communication channels (e.g., chat, email, phone) in English.
  • Assist players with inquiries related to sports betting, eSports, casino games, and platform features.
  • Resolve customer issues and complaints efficiently and professionally, ensuring high levels of satisfaction.
  • Maintain up-to-date knowledge of VBET’s products, services, promotions, and company policies.
  • Work flexible mixed shifts, including evenings, weekends, and public holidays, to ensure continuous service coverage.
  • Accurately document customer interactions and feedback in the CRM system.

Requirements

  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and a keen attention to detail.
  • Ability to work effectively in a fast-paced, dynamic, and target-driven environment.
  • Flexibility to work mixed shifts, which may include nights, weekends, and holidays.
  • A customer-focused mindset with a passion for delivering exceptional service.
  • Basic computer literacy and the ability to quickly learn new software and systems.

Benefits

  • Opportunity to work with an award-winning international sports betting and gaming operator.
  • Clear pathways for professional development and career growth within a rapidly expanding company.
  • Work in a collaborative and supportive team environment.
  • Exposure to a diverse range of gaming products and international markets.
  • Competitive salary and a comprehensive benefits package.
  • Contribution to a leading brand in the global sports betting and eSports industry.

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