Customer Support – Assistenza Clienti Post-Vendita e Post-Installazione
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| Company Name | Enpal |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Tirana, Tirana, Albania |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Enpal is seeking a dedicated Customer Support professional to provide post-sales and post-installation assistance within the photovoltaic sector. This role requires fluent Italian to ensure high-quality service and contribute to Europe’s leading new energy company based in Tirana, Albania.
Company Overview
Enpal is Europe’s leading new energy company, building the energy infrastructure of the future: smart, connected, decentralized, sustainable, and innovative. They offer a fully integrated energy system comprising solar power, battery storage, wall boxes, and smart meters, all connected via the AI-supported Enpal.One+ platform. With over 115,000 customers, Enpal connects tens of thousands of storage units, creating an intelligent, high-performance energy network that is cheaper, more stable, and more efficient.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Provide exceptional post-sales and post-installation customer support for photovoltaic systems.
- Address and resolve customer inquiries and technical issues efficiently and professionally.
- Communicate effectively and empathetically in fluent Italian with customers.
- Ensure high levels of customer satisfaction by delivering timely and accurate solutions.
- Document all customer interactions and solutions accurately in the CRM system.
- Collaborate with internal teams, including technical and installation departments, to resolve complex issues.
Requirements
- Fluent Italian language skills, both spoken and written, are essential.
- Proven experience in a customer support role, preferably within the energy or photovoltaic sector.
- Strong problem-solving abilities and a customer-centric mindset.
- Excellent communication and interpersonal skills.
- Ability to understand and explain technical information clearly to non-technical users.
- Capable of working effectively in a fast-paced and dynamic environment.
Benefits
- Opportunity to work with Europe’s leading new energy company.
- Contribute to building a sustainable and innovative energy future.
- Engage in a dynamic and collaborative international work environment.
- Professional growth and development opportunities.
- Impactful role in a rapidly expanding and critical industry.
- Competitive compensation package.