Customer Support Associate
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| Company Name | Driven Properties |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 1 Year+ |
Job Overview
Driven Properties is seeking a Customer Support Associate to join our Customer Care team. The ideal candidate will act as the first point of contact for clients, ensuring every inquiry is handled professionally, efficiently, and with a customer-first mindset. We are looking for a proactive communicator who can thrive in a fast-paced real estate environment, is comfortable handling multiple channels of communication, and has a passion for delivering excellent customer service while supporting our sales and leasing teams.
Company Overview
Driven Properties is a real estate company located in Dubai, United Arab Emirates, focused on providing excellent customer service and supporting sales and leasing teams in a fast-paced environment. They operate in the IT Services and IT Consulting industry.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 1 Year+
Key Responsibilities
- Act as the first point of contact for customers via phone, email, live chat, and in-person.
- Qualify incoming leads by understanding client requirements, budget, and preferences.
- Investigate and resolve customer complaints or service issues promptly and professionally.
- Process client service requests, tenancy documents, and status updates.
- Collect and document customer feedback to improve service delivery.
- Ensure all customer communications and lead management comply with company policies and UAE real estate regulations.
Requirements
- Prior experience in customer service or call center in real estate is required
- Excellent communication skills (verbal & written) in English, other languages are a plus
- Strong lead qualification and customer engagement abilities.
- Familiarity with property portals (Bayut, Property Finder, Dubizzle) is highly preferred
- Proficiency in MS Office and CRM systems.
Benefits
- Competitive salary
- Health insurance and other benefits as per UAE labor law
- Opportunities for career growth and development within the organization
- Dynamic and collaborative work environment
- Two weeks of extensive training
- Contribution to providing exceptional customer service