Customer Support Consultant
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| Company Name | Intrepid Travel |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Colombo, Western Province, Sri Lanka |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Intrepid Travel is seeking a Customer Support Consultant to join their team in Colombo, Western Province, Sri Lanka. This entry-level, full-time role focuses on providing excellent sales and customer service for sustainable travel experiences.
Company Overview
Intrepid Travel is a certified B Corp and the world’s largest global adventure tour operator, offering over 900 experience-rich trips across all seven continents. Majority-owned by its co-founders and staff, Intrepid has been taking small groups on real-life travel experiences for over three decades, operating through a network of 31 Destination Management Companies and supporting The Intrepid Foundation, which has raised over AUD $20m for charities worldwide.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Provide exceptional customer support for travel inquiries and bookings.
- Assist clients with sales-related questions and provide product information.
- Resolve customer issues efficiently and professionally to ensure satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Contribute to a positive brand image by delivering outstanding service.
- Collaborate with team members to enhance the overall customer experience.
Requirements
- Excellent communication and interpersonal skills.
- A passion for travel and providing outstanding customer service.
- Ability to work effectively in a fast-paced, dynamic environment.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer support tools and systems.
- Ability to work independently and as part of a team.
Benefits
- Opportunities for professional growth and career development within a global travel company.
- Be part of a certified B Corp committed to balancing purpose and profit.
- Work in a vibrant and supportive team environment.
- Access to travel benefits and discounts for Intrepid trips.
- Contribute to sustainable tourism and community initiatives through The Intrepid Foundation.
- Engaging work culture focused on real-life experiences.