Customer Support Executive

Job Overview

As a Customer Support Executive, you will provide exceptional support to our customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. This role involves interacting with customers via phone, email, live chat, and other communication channels, striving to offer timely and effective solutions.

Company Overview

Alokozay AFG is a Food and Beverage Manufacturing company operating in the United Arab Emirates, dedicated to providing quality products and exceptional customer service.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 2 Year+

Key Responsibilities

• Provide outstanding customer support through multiple communication channels (phone, email, live chat, etc.).
• Assist customers with inquiries regarding products, services, policies, and account management.
• Resolve customer complaints, issues, and technical problems in a friendly and efficient manner.
• Document all customer interactions and ensure accurate and up-to-date records.
• Collaborate with other teams (sales, technical support, etc.) to provide comprehensive solutions to customer problems.
• Follow up with customers to ensure their issues have been resolved and they are satisfied.

Requirements

• Positive, empathetic, and professional attitude toward customers at all times.
• Excellent communication and interpersonal skills.
• Ability to resolve customer complaints and issues effectively.
• Strong problem-solving skills.
• Ability to work collaboratively with other teams.

Benefits

• Opportunities for professional development and career growth.
• Work in a collaborative and supportive team environment.
• Gain valuable experience in customer support within the Food and Beverage industry.