Customer Support Manager

Job Overview

Elevare Branding is seeking a Customer Support Manager to ensure excellent customer service and support. This entry-level, full-time position is an opportunity to join a company focused on helping businesses cultivate their brand identity.

Company Overview

Elevare Branding believes every business has a unique story to be told. Their mission is to cultivate that story into a brand identity that stands out and resonates with the audience. They offer services from strategy and design to messaging and visual identity, helping businesses plant the seeds of recognition and nurture their presence for lasting results.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: Entry level / No experience required

Key Responsibilities

• Provide excellent customer service via phone, email, and chat.
• Resolve customer complaints and issues efficiently and professionally.
• Maintain customer records and update account information.
• Collaborate with other teams to improve the customer experience.
• Assist in developing customer support procedures and policies.

Requirements

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making abilities.
• Proficiency in using customer support software and tools.
• Ability to handle a high volume of customer inquiries.

Benefits

• Opportunities for professional development and growth within the company.
• Work in a collaborative and supportive team environment.
• Gain valuable experience in customer support and brand development.
• Access to employee benefits and company perks.
• Engaging and inclusive work culture.