Customer Support Representative (Tier 1)

Job Overview Hubstaff is seeking a Customer Support Representative (Tier 1) in Honduras. You will be responsible for providing excellent customer service and technical support to users of Hubstaff’s time tracking software platform. Company Overview Hubstaff is a time tracking software platform used by over 112,000 remote, hybrid, in-office, and field-based teams to log hours, streamline operations, and gain insight into how work gets done. It includes built-in productivity monitoring, automated payments, and workforce analytics. Quick Details

Salary Range: Market Competitive Job Type: Full-time Qualifications: None / Open to all applicants Experience: 2 Year+

Key Responsibilities

Provide timely and accurate customer support via email, chat, and phone. Troubleshoot technical issues and provide solutions to users. Assist with account setup, billing inquiries, and product questions. Document customer interactions and support issues. Escalate complex issues to the appropriate team members. Contribute to the knowledge base by creating and updating support articles.

Requirements

Proven experience in customer service or technical support. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Familiarity with time tracking software and related technologies is a plus. Fluency in English (written and spoken).

Benefits

Opportunities for professional development and career growth. Work in a collaborative and supportive team environment. Gain experience in a fast-growing software company. Access to health insurance and other benefits. Flexible work arrangements. Engaging and inclusive work culture.