Customer Support Senior Team Lead
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| Company Name | Wise |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Tallinn, Harjumaa, Estonia |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Wise is looking for a Customer Support Senior Team Lead in Tallinn, Harjumaa, Estonia, to help build the best way to move money around the world.
Company Overview
Wise is a global technology company building the best way to move money around the world. With the Wise account, people and businesses can hold 40+ currencies, move money between countries, and spend money abroad. Wise technology is also used by large companies and banks, providing an entirely new cross-border payments network.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: Mid-Senior level
Key Responsibilities
- Lead and mentor a team of customer support specialists.
- Ensure high-quality customer service and efficient resolution of inquiries.
- Develop and implement strategies to improve team performance and customer satisfaction.
- Monitor key performance indicators (KPIs) and provide regular reports.
- Collaborate with other teams to address customer issues and improve processes.
Requirements
- Proven experience in customer support and team leadership.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced, dynamic environment.
- Strong understanding of customer support metrics and best practices.
- Experience with financial services or technology industries.
Benefits
- Opportunity to work for a fast-growing, global technology company.
- Be part of a mission to make moving money easier and more affordable.
- Collaborative and inclusive work environment.
- Professional development and growth opportunities.
- Competitive salary and benefits package.