Customer Wellbeing Coordinator

Job Overview

Pegasus Homes is seeking a dedicated Customer Wellbeing Coordinator to join their team in the United Kingdom. This role is crucial in fostering a strong community spirit and ensuring the wellbeing of residents in high-quality homes designed exclusively for the over sixties.

Company Overview

Pegasus Homes creates high-quality residences in desirable locations across England, catering exclusively to residents over sixty. The company is committed to building communities that challenge preconceptions about later life, providing modern homes, supportive on-site teams, and luxurious shared spaces to enhance social interaction and wellbeing. You can learn more at https://www.pegasushomes.co.uk/.

Quick Details

• Salary Range: £32,000.00
• Job Type: Full-time
• Qualifications: None
• Experience: 2 Year+

Key Responsibilities

• Coordinate and facilitate engaging activities and events for residents.
• Act as a primary point of contact for resident inquiries and support needs.
• Proactively identify and address resident wellbeing concerns, escalating as necessary.
• Build strong relationships with residents to foster a cohesive and supportive community.
• Ensure a welcoming and inclusive environment for all residents within Pegasus Homes communities.
• Collaborate with on-site teams to maintain high standards of service and resident satisfaction.

Requirements

• Proven experience in a customer service or community coordination role.
• Excellent interpersonal and communication skills, with empathy for older adults.
• Ability to organize and manage community events and activities effectively.
• Strong problem-solving skills and a proactive approach to resident needs.
• A positive, supportive attitude and a passion for enhancing resident wellbeing.
• Flexibility to adapt to varying resident needs and community dynamics.

Benefits

• Competitive salary and opportunities for professional growth.
• Be part of a company dedicated to improving the lives of over-sixties.
• Work in a supportive and community-focused environment.
• Opportunity to make a tangible difference in residents’ daily lives.
• Engaging and rewarding work culture.
• Access to resources to support community development and wellbeing initiatives.