Desktop Support Engineer
Apply to Job Here
| Company Name | Rexus Group |
| Company Type | Private |
| Job Type | Contract |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Rexus Group is seeking a dedicated Desktop Support Engineer for a contract role in Abu Dhabi, United Arab Emirates. This role involves providing essential IT support to ensure smooth operations and efficient technical assistance for users, contributing to the overall IT infrastructure.
Company Overview
Rexus is a global IT Infrastructure Consulting and services company, offering IT Infrastructure services support across the IT Domain. This includes Global Manage Services, IT Professional Services, Software Development, Artificial Intelligence, Automation, etc. Rexus provides technology & vendor agnostic solutions, offering support on a wide range of solutions (e.g., Microsoft, Cisco, Avaya, Collaboration, Contact Center, Security, Wireless, IBM AIX, HP Unix, Big Data, Storage, Virtualization, Contracts, OpenStack, IT Services) through its multi-skilled pool of Subject Matter Experts (SME). This negates the need to invest time, efforts, and finance for on-boarding multi-skilled SME’s during resource crunch.
Quick Details
- Salary Range: Market Competitive
- Job Type: Contract
- Qualifications: None / Open to all applicants
- Experience: 2 Year+
Key Responsibilities
- Provide first and second-level technical support for hardware and software issues.
- Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
- Troubleshoot network connectivity issues and ensure system uptime.
- Assist users with software installations, updates, and general IT inquiries.
- Document technical procedures and resolutions for future reference.
- Ensure timely resolution of IT support tickets and customer satisfaction.
Requirements
- Minimum 2 years of experience in a desktop support or IT helpdesk role.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Familiarity with network protocols (TCP/IP, DNS, DHCP) and basic troubleshooting.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate technical information clearly to non-technical users.
- Associate level experience in IT support.
Benefits
- Opportunity to work with a global IT infrastructure consulting firm.
- Exposure to a wide range of technologies and IT domains.
- Professional growth and skill development in IT support.
- Collaborative and supportive work environment.
- Competitive contract compensation.
- Gain valuable experience in a dynamic IT services landscape.