Director, Human Resources

Job Overview

Alorica is seeking a Director, Human Resources to lead human resources functions in Egypt. This role involves shaping employee experiences and supporting a global team within a leading customer experience (CX) partner company, ensuring strategic alignment with business goals.

Company Overview

Alorica is a global leader in customer experience (CX) solutions, operating across 17 countries with 100,000 professionals. As a full-service CX partner specializing in Outsourcing and Offshoring Consulting, Alorica is passionate about creating customers for life by designing elevated brand experiences. They are known for pioneering customer experiences, challenging convention, delivering results, and fostering deep client relationships rooted in integrity and authenticity. Alorica serves over 250 brands in 75+ languages.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Master’s Degree
• Experience: 10 Year+

Key Responsibilities

• Develop and implement HR strategies aligned with global business objectives.
• Oversee all aspects of human resources operations, including talent acquisition and development.
• Lead employee relations, performance management, and compensation & benefits programs.
• Ensure compliance with local labor laws and company policies in Egypt.
• Foster a positive and engaging work environment that supports employee growth and well-being.
• Provide strategic HR guidance and consultation to senior leadership.

Requirements

• Master’s degree in Human Resources, Business Administration, or a related field.
• 10+ years of progressive HR experience, with at least 5 years in a leadership role.
• Strong understanding of Egyptian labor laws and international HR best practices.
• Proven ability to develop and implement effective HR strategies and initiatives.
• Excellent communication, interpersonal, and leadership skills, with a focus on building relationships.
• Experience in the outsourcing, offshoring, or consulting industry is highly preferred.

Benefits

• Competitive salary and a comprehensive benefits package.
• Opportunity to lead HR strategy for a global leader in customer experience.
• Work with a diverse and international team in a fast-paced environment.
• Significant professional development and career growth opportunities within a growing organization.
• Engaging and supportive company culture that values innovation and collaboration.
• Impact employee experience and drive organizational success across a large enterprise.