Dispute Resolution Specialist
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| Company Name | Temu |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | China |
| Qualifications | None / No Formal Education |
| Experience | 1 Year+ |
Job Overview
We are looking for a Dispute Resolution Specialist to join the Temu team in China. You will be responsible for handling and resolving customer disputes efficiently and effectively. This role requires strong communication skills and a commitment to customer satisfaction.
Company Overview
Temu is a global online marketplace that connects consumers with a wide range of products. The company is dedicated to providing a seamless and trustworthy shopping experience for its customers worldwide. Temu focuses on innovation and customer-centric solutions to ensure satisfaction and loyalty.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 1 Year+
Key Responsibilities
- Investigate and resolve customer complaints and disputes in a timely manner.
- Communicate with customers to understand their concerns and provide solutions.
- Collaborate with internal teams to address and resolve complex issues.
- Document all dispute resolution activities accurately and thoroughly.
- Ensure compliance with company policies and legal requirements.
Requirements
- Proven experience in dispute resolution or customer service.
- Excellent communication and interpersonal skills.
- Ability to analyze information and make sound judgments.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
Benefits
- Opportunities for professional development and career advancement.
- Competitive salary and benefits package.
- Dynamic and collaborative work environment.
- Exposure to a global online marketplace.
- Chance to make a significant impact on customer satisfaction.
- Supportive and inclusive company culture.