Executive, Call Center
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| Company Name | Bdjobs.com |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dhaka, Bangladesh |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Bdjobs.com is seeking an Executive for a Call Center role, specifically for vivo Bangladesh’s Head Office in Dhaka. This position involves overseeing and optimizing call center operations to ensure the delivery of high-quality customer service for vivo’s products.
Company Overview
Established in 2000, Bdjobs.com Limited operates Bangladesh’s largest online employment exchange, making it a leading job portal in South Asia. The company aims to integrate Internet technology into mainstream business and economic life, successfully connecting over 1,000,000 professionals with 18,000+ organizations. Bdjobs.com also hosts the country’s largest electronic CV database with over 1,900,000 professionals and is a major corporate training provider.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Oversee daily call center operations and ensure efficient workflow.
- Manage, train, and mentor a team of call center representatives.
- Implement strategies to improve customer satisfaction and service quality.
- Monitor key performance indicators (KPIs) and address areas for improvement.
- Handle escalated customer inquiries and complex issues effectively.
- Collaborate with other departments to resolve customer-related concerns.
Requirements
- Proven experience in call center operations or customer service management (5+ years).
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to work under pressure and in a fast-paced environment.
- Proficiency in relevant call center software and systems.
- Strong problem-solving and decision-making capabilities.
Benefits
- Competitive salary and performance-based incentives.
- Opportunity to lead and develop a key customer service team.
- Professional growth and career advancement within the company.
- Access to comprehensive training and development programs.
- Work in a dynamic and supportive environment.
- Contribution to a leading brand’s customer experience initiatives.