EXECUTIVE – CUSTOMER SERVICE

Job Overview

DP World is seeking an Entry-level Executive in Customer Service to join their team in Dubai, United Arab Emirates. In this role, you will play a crucial part in ensuring smooth global trade flow by providing excellent customer support and contributing to the company’s mission of changing what’s possible for customers and communities worldwide.

Company Overview

DP World is a leading global trade enabler, dedicated to making the world’s trade flow better and changing what’s possible for the customers and communities it serves globally. With over 119,000 employees from 164 nationalities across 83 countries and 560+ business units, DP World is rapidly transforming and integrating its Ports and Terminals, Marine Services, Logistics, and Technology businesses. The company focuses on creating stronger, more efficient end-to-end supply chain solutions and invests in innovation, from intelligent delivery systems to automated warehouse stacking, to push the sector towards better ways to trade. DP World’s core mission is to make trade flow to change what’s possible for everyone.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: none
• Experience: No Experience / Fresh

Key Responsibilities

• Provide excellent customer support and assistance via various communication channels.
• Accurately respond to customer inquiries and resolve issues in a timely and professional manner.
• Maintain detailed and organized records of all customer interactions and transactions.
• Collaborate effectively with internal departments to ensure seamless service delivery and problem resolution.
• Adhere strictly to company policies, procedures, and service standards.
• Contribute to a positive customer experience by proactively identifying and addressing needs.

Requirements

• Strong verbal and written communication skills in English.
• Demonstrated ability to work effectively and efficiently in a fast-paced environment.
• Customer-centric mindset with a positive and proactive attitude.
• Basic proficiency in computer usage and willingness to learn new software systems.
• Ability to work collaboratively as part of a diverse and multicultural team.
• High school diploma or equivalent qualification.

Benefits

• Opportunity to launch a career with a leading global trade enabler, DP World.
• Access to structured training and development programs for professional growth.
• Exposure to a dynamic and international work environment.
• Competitive salary and benefits package in line with industry standards.
• Potential for career advancement within various business units globally.
• Be part of a team that contributes to vital global logistics and supply chain operations.