Executive – Nagad Sheba Support, Customer Service

Job Overview

Bdjobs.com Limited is seeking an Executive for Nagad Sheba Support within their Customer Service team. In this role, you will be crucial in providing excellent support to users of Nagad services, ensuring customer satisfaction and efficient resolution of inquiries. This position focuses on enhancing the user experience for Nagad Limited’s financial services.

Company Overview

Established in 2000, Bdjobs.com Limited operates Bangladesh’s largest online employment exchange, www.bdjobs.com. It is among the top five most visited job portals in South Asia, with a vision to integrate Internet technology into mainstream business and economic life. Bdjobs.com has successfully connected over 1,000,000 professionals with suitable employment in 18,000+ organizations and hosts over 1,900,000 structured CVs, making it the country’s largest electronic database of professionals. The site attracts over 2,500,000 visitors, with 150,000+ daily visits and displays more than 4,000 job advertisements at any given time. Bdjobs.com is also the largest corporate training provider in Bangladesh, having trained over 50,000 professionals.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelors-degree
• Experience: 3 Year+

Key Responsibilities

• Provide comprehensive support to Nagad Sheba users, resolving inquiries and issues promptly.
• Ensure high levels of customer satisfaction through professional and efficient service delivery.
• Handle customer complaints, provide appropriate solutions, and escalate complex cases when necessary.
• Maintain accurate records of customer interactions and transactions in the system.
• Stay updated on Nagad Sheba products, services, and policies to offer accurate information.
• Collaborate with internal teams to improve service delivery and overall customer experience.

Requirements

• Bachelors-degree in any discipline from a recognized university.
• Minimum of 3 years of experience in a customer service role, preferably in financial services.
• Excellent communication and interpersonal skills in both Bengali and English.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work effectively in a fast-paced and dynamic service environment.
• Proficiency in using customer relationship management (CRM) software and other office applications.

Benefits

• Competitive salary and a comprehensive benefits package.
• Opportunity to work with a leading online employment platform in Bangladesh.
• Engage in professional development and career growth within the organization.
• Work in a dynamic, challenging, and supportive team environment.
• Contribution to a critical financial service (Nagad) that impacts many users.
• Exposure to cutting-edge digital financial services technology.