Executive – Operations & Services Development
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| Company Name | Dubai Careers – A Smart Dubai Initiative |
| Company Type | Government |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 1 Year+ |
Job Overview
The Executive – Operations & Services Development role involves ensuring the application of service development standards, monitoring their implementation across departments, and participating in continuous improvement in accordance with approved standards.
Company Overview
Dubai Careers – A Smart Dubai Initiative is a governmental organization focused on developing and improving services in line with the standards set by the Dubai government. The organization aims to enhance institutional excellence and service delivery across various sectors within Dubai.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s degree in Quality Management, Business Administration, or equivalent
- Experience: 1+ years in service and process development
Key Responsibilities
- Direct communication and coordination with external entities approved by the Dubai government for institutional excellence and service development.
- Identifying and classifying the main and sub-services of the organization according to the client segment.
- Coordinating workshops to implement official external evaluations.
- Following up with relevant departments in the organization to implement the recommendations of external bodies.
- Preparing initial reports with outputs from the results of questionnaires, including recommendations and areas for improving performance and services.
- Reviewing suggestions from clients and coordinating with relevant departments to study and evaluate the possibility of implementation.
Requirements
- Bachelor’s degree in Quality Management or Business Administration or equivalent.
- Proficiency in both Arabic and English (speaking and writing).
- 0 – 2 years of experience, including one year in the field of service and operations development.
Benefits
- Opportunities for professional development and growth within the organization.
- Being part of a smart initiative focused on improving services in Dubai.
- Collaborating with various departments and external entities.
- Exposure to the latest trends and standards in service development and institutional excellence.