Executive / Sr. Executive – Customer Service
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| Company Name | Bdjobs.com |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dhaka, Bangladesh |
| Qualifications | Bachelor’s Degree |
| Experience | 2 Year+ |
Job Overview
Bdjobs.com is seeking an Executive / Sr. Executive – Customer Service for a renowned Real Estate Company located in Dhaka, Bangladesh. This role involves providing excellent customer support, managing client relationships, and ensuring high satisfaction for clients in the real estate sector.
Company Overview
Established in 2000, Bdjobs.com Limited operates as Bangladesh’s largest online employment exchange. It is a leading job portal and one of the most visited websites in Bangladesh, aiming to integrate Internet technology into the country’s mainstream business and economic life.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Experience: 2 Year+
- Qualifications: Bachelor’s Degree
Key Responsibilities
- Handle customer inquiries and complaints efficiently via phone, email, and in-person.
- Provide comprehensive information about real estate properties and services.
- Maintain strong relationships with clients, ensuring their needs are met.
- Process customer requests and feedback to improve service quality.
- Collaborate with the sales and marketing teams to enhance client experience.
- Prepare reports on customer service activities and client satisfaction.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum 2 years of experience in customer service, preferably in the real estate sector.
- Excellent verbal and written communication skills in English and Bengali.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
Benefits
- Competitive salary package based on experience and qualifications.
- Opportunity to work with a renowned real estate company.
- Professional growth and career development opportunities.
- Dynamic and supportive work environment.
- Access to ongoing training and skill enhancement programs.
- Health and other statutory benefits as per company policy.