Field Service Coordinator

Job Overview

GE HealthCare is actively seeking an enthusiastic Entry-level Field Service Coordinator to join their team in Auckland, New Zealand. In this vital role, you will contribute to the efficient deployment and ongoing support of intelligent medical devices and digital solutions, directly impacting patient care and operational excellence within the healthcare sector.

Company Overview

Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE HealthCare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity and we work to create a world where healthcare has no limits.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Coordinate and schedule field service activities for medical equipment installations, maintenance, and repairs.
• Serve as a primary point of contact for field engineers and customers regarding service requests and inquiries.
• Manage service tickets, prioritize tasks, and ensure timely dispatch of field personnel to various locations.
• Maintain accurate and detailed records of service calls, equipment status, and customer interactions in the system.
• Support the optimization of field service operations to enhance efficiency and customer satisfaction.
• Collaborate with internal teams to ensure seamless service delivery and resource allocation.

Requirements

• Entry-level candidate with strong organizational and coordination skills.
• Excellent verbal and written communication and interpersonal abilities.
• Proficiency in using scheduling and customer relationship management (CRM) software.
• Ability to thrive in a fast-paced, dynamic healthcare technology environment.
• A proactive attitude with a strong willingness to learn about medical devices and digital solutions.
• Commitment to delivering exceptional customer service and support.

Benefits

• Opportunity to launch a rewarding career in the innovative medical technology sector.
• Work with GE HealthCare, a leading global company impacting millions of lives daily.
• Gain valuable hands-on experience in field service coordination and healthcare operations.
• Access to professional development and career growth opportunities within a large organization.
• Be part of a diverse and inclusive culture that embraces respect, transparency, and integrity.
• Competitive salary and a comprehensive benefits package designed to support employee well-being.