Field Service Representative – Customer Support Manager
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| Company Name | SEGULA Technologies |
| Company Type | Private |
| Job Type | Contract |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 5 Year+ |
Job Overview
SEGULA Technologies is seeking a Field Service Representative – Customer Support Manager to support in-service activities for a wide-body fleet operated by a leading airline in the Middle East, based in Dubai, UAE. The role involves managing customer support operations for nacelle and related equipment on the A380 fleet, ensuring smooth day-to-day operations and high customer satisfaction.
Company Overview
SEGULA Technologies is a global engineering group with 15,000 employees and 140 locations worldwide. They drive energy efficiency, climate protection, and decarbonization, supporting OEMs and suppliers with personal engineering services in industries such as automotive, software, energy, and life sciences.
Quick Details
- Salary Range: Market Competitive
- Job Type: Contract
- Qualifications: Bachelor’s Degree
- Experience: 5 Year+
Key Responsibilities
- Manage Customer Support operations on the airline’s site for nacelle and related equipment on the A380 fleet.
- Act as the primary point of contact for the customer’s technical, maintenance and operational teams.
- Build, maintain and develop strong customer relationships at all levels, ensuring satisfaction and trust over the long term.
- Provide day-to-day technical advice to the airline’s teams to avoid or reduce operational disruptions.
- Coordinate and follow up on maintenance actions and repairs related to the equipment in scope.
- Monitor and report operational KPIs to the central Customer Support organisation.
Requirements
- Degree or diploma in Aerospace/Aeronautical/Mechanical Engineering (or equivalent experience).
- Solid experience in Aerospace Maintenance (airline, MRO, OEM or similar), ideally on nacelles/engines/structures.
- Previous experience as Field Representative, Customer Support Engineer/Manager, In-Service Support or similar, working directly with airline customers.
- Good knowledge of wide-body aircraft operations; experience with A380.
- Strong customer-facing and communication skills, with the ability to manage expectations in a demanding operational environment.
- Eligible to obtain and maintain airport airside access in Dubai.
Benefits
- Opportunity to support a strategic wide-body programme in the Middle East.
- Work closely with airline operations in a key support role.
- Gain experience with a global engineering group.
- Develop strong customer relationships in the aerospace industry.
- Contribute to continuous improvement of processes and customer experience.