Front Desk Agent

Job Overview

Khalidiya Palace Rayhaan by Rotana is looking for a dynamic and self-motivated Front Desk Agent. You will provide professional and customer-focused service to guests, ensuring a memorable experience from arrival to departure.

Company Overview

Khalidiya Palace Rayhaan by Rotana is a hotel located in Abu Dhabi, United Arab Emirates, known for providing exceptional hospitality services. The hotel is committed to delivering memorable experiences through personalized service and maintaining high customer satisfaction.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: bachelors-degree
• Experience: 1 Year+

Key Responsibilities

• Provide prompt, courteous, and efficient service to all guests.
• Greet guests by name, if known, and escort them to their room.
• Conduct in-room and hotel familiarization and assist with guest inquiries.
• Maintain up-to-date knowledge of hotel information and local services.
• Process accounts from check-in to check-out accurately.
• Maintain guest privacy and demonstrate understanding of hotel policies.

Requirements

• Degree in hospitality with previous experience in Front Office Department.
• Excellent written and verbal English communication skills.
• Knowledge of an additional language is an advantage.
• Strong interpersonal and problem-solving abilities.
• Computer literate with previous experience with Opera.
• Customer-driven and proactive personality.

Benefits

• Opportunities for career advancement within Rotana.
• Work in a fast-paced and multi-cultural environment.
• Be part of a great team providing exceptional service.
• Develop customer service and communication skills.
• Gain experience with hotel operating systems.
• Exposure to a diverse range of guests and cultures.