Front Desk Agent

Job Overview

Millennium Airport Hotel Dubai is seeking a Front Desk Agent to provide a warm and welcoming experience to guests. You will handle check-in/check-out, respond to inquiries, and ensure a smooth and positive experience throughout their visit.

Company Overview

Millennium Airport Hotel Dubai is part of Millennium Hotels, a hospitality group known for its commitment to providing exceptional guest experiences. Located in Dubai, it offers a range of services and amenities to ensure a memorable stay for its guests.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Deliver efficient, courteous, and prompt service to ensure high customer satisfaction.
• Greet guests, escort them to their rooms, and conduct hotel familiarization.
• Stay informed about hotel information and local services to respond to guest queries effectively.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges.
• Process accounts seamlessly from check-in to check-out, ensuring accurate posting of charges.
• Uphold environmental, health, and safety standards in alignment with organizational policies.

Requirements

• Excellent communication and interpersonal skills.
• Ability to handle guest inquiries and resolve concerns promptly.
• Commitment to providing exceptional customer service.
• Knowledge of hotel policies, procedures, and service standards.
• Ability to work in a fast-paced environment.
• Adherence to environmental, health, and safety procedures.

Benefits

• Opportunities for professional development and career growth within Millennium Hotels.
• Work in a collaborative and supportive team environment.
• Gain valuable hospitality experience in a leading hotel.
• Access to employee benefits and hotel discounts.
• Engaging and inclusive work culture.
• Competitive salary and benefits package.