Front Desk Agent
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| Company Name | Studio M Hotel Al Barsha |
| Company Type | NGO |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
Company Overview
Studio M Hotel Al Barsha is part of the Millennium Hotels group, focusing on providing exceptional hospitality experiences in Dubai. With a commitment to guest satisfaction and a modern approach to hospitality, Studio M aims to create memorable stays for all visitors.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: No Experience / Fresh
Key Responsibilities
- Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction.
- Greet guests by name, escorting them to their rooms to create a sense of anticipation and welcome.
- Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
- Stay informed about hotel information and local services to effectively respond to guest queries.
- Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
- Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges.
Requirements
- Friendly and professional demeanor.
- Excellent communication and interpersonal skills.
- Ability to handle check-in and check-out processes efficiently.
- Strong organizational skills and attention to detail.
- Ability to work collaboratively with other departments.
Benefits
- Opportunities for career advancement within Millennium Hotels.
- Comprehensive training and development programs.
- Employee discounts on hotel services.
- Supportive and inclusive work environment.
- Competitive benefits package.