Front Desk Agent

Job Overview

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as

Company Overview

Al Maha Arjaan by Rotana is a hospitality company providing exceptional guest experiences.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Degree in hospitality
• Experience: Entry level

Key Responsibilities

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction.
• Ensure guests are personally greeted by name and escorted to their room.
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services.
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.

Requirements

• Degree in hospitality with previous experiences in the Front Office Department within a hotel.
• Excellent written and verbal English communication skills and knowledge in an additional language.
• Strong interpersonal and problem solving abilities are essentials.
• Computer literate and previous experiences with Opera are an advantage.
• Customer driven and an extremely proactive and ‘switched on’ personality.

Benefits

• Opportunities for professional development and career growth.
• Work in a collaborative and supportive team environment.
• Gain valuable hospitality experience.
• Engaging and inclusive work culture.