Front Desk Supervisor
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| Company Name | Grand Millennium Al Wahda |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
As a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. You will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns. Your focus will be on creating a positive and welcoming atmosphere for guests while upholding the highest standards of professionalism and hospitality.
Company Overview
Grand Millennium Al Wahda is a luxury hotel in Abu Dhabi, United Arab Emirates, known for its exceptional hospitality and commitment to providing memorable guest experiences. Part of the Millennium Hotels group, it offers a blend of comfort and sophistication in the heart of the city.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 2 Year+
Key Responsibilities
- Greet guests professionally and warmly, ensuring their expectations are met from arrival to departure.
- Foster effective communication with all relevant departments to ensure seamless service delivery.
- Cultivate positive working relationships with the Front Office team.
- Supervise all Front Desk colleagues, ensuring they interact with guests in a professional and friendly manner.
- Handle guest complaints promptly, efficiently, and empathetically, ensuring proper resolution.
- Review all cashier and city ledger bills at the end of the shift to verify accuracy in billing and attachments.
Requirements
- Commitment to delivering exceptional and customer-centric service.
- Strong communication and interpersonal skills.
- Ability to manage and supervise a team effectively.
- Knowledge of hotel operations and guest service protocols.
- Ability to handle guest complaints and resolve issues promptly.
- Adherence to environmental, health, and safety standards.
Benefits
- Opportunities for professional development and career growth.
- Work in a supportive and collaborative team environment.
- Exposure to a luxury hotel setting and diverse guest interactions.
- Competitive benefits package.
- Training and development programs.
- Employee discounts and hotel perks.