Front Office Agent
Apply to Job Here
| Company Name | The Lana, Dubai – Dorchester Collection |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
The Lana, Dubai – Dorchester Collection is looking for a Front Office Agent to join their team. As a Front Office Agent, you will contribute to creating a welcoming environment for guests and ensuring they receive the best experience.
Company Overview
The Lana, Dubai – Dorchester Collection is not just a collection of hotels, but a talented community with a shared passion and commitment to providing exceptional experiences for guests and employees alike. They value diversity and inclusion, creating an environment where everyone feels valued and respected.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: Entry level / No experience required
Key Responsibilities
- Contribute to the Dorchester Collection culture by promoting values and ensuring employees and guests receive the best experience.
- Create real connections and meaningful relationships with guests by utilizing collective intelligence.
- Act as a hotel ambassador, showing guests around, conducting daily duties efficiently, and focusing on guest-centric service.
- Fulfill special guest requests with the support of the creative team.
- Communicate effectively with other departments to ensure alignment and smooth operations.
Requirements
- High empathy and guest centricity with a resilient attitude.
- Confident, well-spoken, and generous with the ability to manage multiple relationships and tasks.
- Passion for the brand and cultural awareness.
- Problem-solving skills and a commitment to going above and beyond.
- Comfortable communicating in English; additional languages are an advantage.
- Previous experience in Front Desk or Guest Relations is preferred.
Benefits
- Competitive Salary Package
- World-class Development Opportunities
- Complimentary stays with breakfast included at sister Dorchester Collection hotels
- 50% off at bars and restaurants within all sister Dorchester Collection hotels
- Meals on Duty
- Private Medical Insurance
- Life Insurance
- Flight Allowance every 24 months
- Shared Company Accommodation
- Company provided transportation to and from work
- Uniform provided by the Company with complimentary laundry
- Service Charge