Front Office Agent

Job Overview

Marriott International is seeking a dedicated Front Office Agent to join their team in Riyadh, Saudi Arabia. This entry-level role involves providing excellent guest service and ensuring smooth front office operations, contributing to a positive guest experience.

Company Overview

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Greet guests warmly and provide exceptional customer service during check-in and check-out procedures.
• Manage guest inquiries, requests, and resolve any issues promptly and professionally to ensure satisfaction.
• Handle reservations, cancellations, and modifications efficiently and accurately.
• Process payments, maintain accurate guest records, and ensure data integrity.
• Maintain a clean, organized, and welcoming front desk area at all times.
• Collaborate effectively with other hotel departments to ensure a seamless and enjoyable guest experience.

Requirements

• Excellent communication and interpersonal skills, with a friendly and welcoming demeanor.
• A genuine passion for hospitality and a strong commitment to guest satisfaction.
• Ability to work effectively and remain composed in a fast-paced environment.
• Strong organizational skills and meticulous attention to detail.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as required.
• Basic computer proficiency and ability to learn new hotel management systems.

Benefits

• Opportunities for professional development and career growth within a global hospitality leader.
• Be part of an inclusive and diverse work culture that values every team member.
• Gain valuable and hands-on experience in the dynamic hotel industry.
• Access to exclusive employee discounts at Marriott properties worldwide.
• Competitive salary and a comprehensive benefits package.
• Work in a dynamic, supportive, and collaborative team environment.