Front Office Agent (m/w/d)
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| Company Name | Primestar Group |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Hamburg, Hamburg, Germany |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Primestar Group is seeking a Front Office Agent (m/w/d) to join their team in Hamburg, Germany. This entry-level full-time position is ideal for individuals passionate about customer service and looking to start a career in the hospitality sector.
Company Overview
PRIMESTAR was founded in 2014 by private investors and entrepreneurs with extensive expertise in both real estate and the hotel sector. The company strategically strengthened its leadership in September 2022 for additional growth. PRIMESTAR operates on a sound economic basis, enabling project developers to secure lease agreements and financing. Their goal is to generate multiple opportunities and strategic growth through portfolio expansion, direct booking systems, digitalization, and new brand development for long-term stays and workspaces.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Warmly welcome guests upon arrival and manage check-in processes efficiently.
- Handle guest inquiries, requests, and concerns promptly and professionally.
- Assist guests with reservations, cancellations, and modifications.
- Process payments and manage cash handling with accuracy.
- Provide information about hotel services, facilities, and local attractions.
- Maintain a tidy and organized front desk area.
Requirements
- Strong passion for hospitality and guest satisfaction.
- Excellent communication and interpersonal skills in German and English.
- Ability to work effectively in a fast-paced environment.
- A friendly, professional, and positive demeanor.
- Flexibility to work various shifts, including weekends and holidays.
- Basic computer proficiency and willingness to learn hotel software.
Benefits
- Opportunity to start a career in a dynamic and growing hotel group.
- On-the-job training and development opportunities.
- Work in a supportive and international team environment.
- Exposure to diverse aspects of hotel operations.
- Competitive salary and benefits package.
- Chance to contribute to PRIMESTAR’s strategic growth and new initiatives.