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Front Office Agent – Ortea Palace, Sicily – Autograph Collection

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Company NameRUSSOTTI GESTIONI HOTELS S.p.A.
Company TypePrivate
Job TypeFull-Time
Salary RangeMarket Competitive
LocationSyracuse, Sicily, Italy
QualificationsNone / No Formal Education
ExperienceNo Experience / Fresh

Job Overview

RUSSOTTI GESTIONI HOTELS S.p.A. is seeking an Entry Level Front Office Agent for the Ortea Palace in Syracuse, Sicily, Italy. This role is crucial for delivering exceptional guest experiences and managing front desk operations within an Autograph Collection hotel.

Company Overview

RUSSOTTI GESTIONI HOTELS S.p.A. is a leading company in the hotel business and in the public and private building sector, based out of VIA GIORGIO WASHINGTON 66, MILANO, Mi, Italy. The company manages a portfolio of prestigious hotels, including properties under the Autograph Collection brand, ensuring high standards of hospitality and service excellence.

Quick Details

  • Salary Range: Market Competitive
  • Job Type: Full-time
  • Qualifications: None / Open to all applicants
  • Experience: No Experience / Fresh

Key Responsibilities

  • Welcome and register guests, ensuring a smooth check-in and check-out process.
  • Handle guest inquiries, requests, and resolve any issues promptly and professionally.
  • Manage reservations, cancellations, and room assignments with attention to detail.
  • Maintain accurate guest records and handle financial transactions securely.
  • Provide information about hotel services, facilities, and local attractions.
  • Collaborate with other departments to ensure overall guest satisfaction.

Requirements

  • Strong interpersonal and communication skills.
  • A friendly, professional, and guest-oriented attitude.
  • Ability to work effectively in a fast-paced environment.
  • Basic computer proficiency and willingness to learn hotel management systems.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Prior experience in hospitality is a plus, but entry-level candidates are encouraged to apply.

Benefits

  • Opportunity to start a career in luxury hospitality with a renowned hotel group.
  • Comprehensive training and development programs.
  • Work in a beautiful location within a prestigious Autograph Collection hotel.
  • Be part of a supportive and dynamic team.
  • Potential for career growth within RUSSOTTI GESTIONI HOTELS S.p.A.
  • Employee discounts on hotel stays and services.

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