Front Office Supervisor

Job Overview

We are seeking a Front Office Supervisor to join our team at Hotel Rum Budapest. You will be responsible for overseeing the front desk operations and ensuring exceptional guest service.

Company Overview

Hotel Rum Budapest is a hospitality company committed to providing outstanding guest experiences. Located in the heart of Budapest, we pride ourselves on our high standards of service and creating a welcoming environment for all our guests.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: Mid-Senior level

Key Responsibilities

• Manage the front desk operations and supervise front office staff.
• Ensure excellent guest service and handle guest inquiries and complaints.
• Train and mentor front office staff.
• Maintain accurate records of guest information and transactions.
• Coordinate with other hotel departments to ensure smooth operations.

Requirements

• Previous experience in a front office or customer service role.
• Strong leadership and communication skills.
• Ability to handle stressful situations and resolve conflicts.
• Excellent organizational and time-management skills.
• Knowledge of hotel management software is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Work in a dynamic and supportive team environment.
• Employee discounts on hotel services and amenities.
• Health insurance and paid time off.