Front Office Supervisor

Job Overview

Avani Hotels and Resorts is seeking a Front Office Supervisor to join their team in Dubai, United Arab Emirates. This role involves overseeing front office operations to ensure exceptional guest experiences and efficient service delivery.

Company Overview

Avani Hotels and Resorts offers refreshingly understated, contemporary, and simple accommodations. Whether for a leisurely family break or romantic escape, AVANI provides the right space for relaxed and inspired comfort. Discerning service, relaxed dining, and engaging recreation facilities for all guests are a given. Avani Hotels and Resorts is a private hospitality company with a global presence.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Experience: 2 Year+
• Qualifications: None / Open to all applicants

Key Responsibilities

• Supervise daily front office operations, including check-in/check-out, reservations, and guest services.
• Ensure the highest standards of customer service and guest satisfaction are consistently met.
• Handle guest inquiries, requests, and complaints efficiently and professionally.
• Train, motivate, and manage front office team members to achieve departmental goals.
• Maintain adherence to hotel standards, policies, and procedures.
• Assist in resolving operational issues and improving service quality and efficiency.

Requirements

• Minimum 2 years of experience in a front office role, preferably in a supervisory capacity within a hotel.
• Strong leadership and team management skills with the ability to inspire staff.
• Excellent communication and interpersonal abilities, both verbal and written.
• Proficiency in hotel management software (PMS) and other relevant systems.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Strong problem-solving skills and a guest-centric approach to service.

Benefits

• Competitive salary and service charge.
• Opportunities for professional development and career growth within Avani Hotels and Resorts.
• Work in a dynamic and multicultural hospitality environment.
• Employee discounts on hotel stays and food & beverage.
• Comprehensive health benefits package.
• Engaging and supportive team culture.