Gestor de Atención al Cliente

Job Overview

Promelsa is seeking a dedicated Gestor de Atención al Cliente (Customer Service Manager) to join their team in La Victoria, Peru. This pivotal role involves leading and optimizing customer service operations, ensuring high satisfaction for clients in the electrical materials and solutions sector.

Company Overview

Promotores Eléctricos S.A. (Promelsa) is a leading Peruvian company specializing in the commercialization and distribution of electrical materials, luminaires, and comprehensive electrical solutions. With a diverse portfolio of imported and nationally manufactured products, Promelsa supplies critical sectors including hydroelectric, mining, fishing, and various industries. The company also boasts a robust Engineering and Projects Department, offering technical expertise and financial solidity, alongside services such as electrical instrument calibration and manufacturing of distribution transformers and electrical panels.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Experience: 5 Year+
• Qualifications: Bachelor’s Degree

Key Responsibilities

• Lead and manage the customer service team to ensure exceptional service delivery.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Oversee the efficient resolution of customer inquiries, complaints, and service issues.
• Collaborate effectively with sales, technical, and logistics departments to meet client needs.
• Analyze customer feedback and service metrics to identify areas for continuous improvement.
• Ensure all customer interactions comply with company standards and policies.

Requirements

• Proven experience in customer service management, ideally within the electrical or industrial sector.
• Strong leadership abilities with a track record of motivating and developing teams.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in using CRM software and other customer service tools.
• Ability to manage multiple priorities and work effectively under pressure.
• Bachelor’s degree in Business Administration, Engineering, or a related field.

Benefits

• Opportunity to lead a crucial department in a well-established and leading Peruvian company.
• Competitive salary and performance-based incentives.
• Professional development and career advancement opportunities within Promelsa.
• A dynamic and collaborative work environment focused on innovation.
• Access to specialized industry training and resources.
• Contribution to a company with a strong market presence and diverse client portfolio.