Global Escalations Specialist

Job Overview

Tinder is seeking a Global Escalations Specialist to join its team in Dublin, Ireland. In this role, you will be responsible for managing and resolving complex user issues and critical escalations on a global scale, ensuring high levels of customer satisfaction and maintaining brand reputation.

Company Overview

Launched in 2012, Tinder® revolutionized how people meet, growing from 1 match to one billion matches in just two years. Today, the app has been downloaded over 630 million times, leading to over 100 billion matches, serving over 47 million users per month in 190 countries and 45+ languages. In 2024, Tinder won four Effie Awards and eight Comparably awards, including Best Engineering Teams and Best Career Growth. Built In named Tinder Best Place to Work in the U.S., Los Angeles, and San Francisco, recognizing its commitment to benefits, diversity, compensation, and career growth opportunities.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Manage and resolve highly complex and sensitive user escalations globally.
• Conduct thorough investigations into reported issues, identifying root causes and implementing effective solutions.
• Collaborate with cross-functional teams, including legal, product, and engineering, to address critical incidents.
• Develop and implement strategies to improve escalation processes and user satisfaction.
• Communicate effectively with users, providing clear updates and empathetic support.
• Maintain a deep understanding of Tinder’s policies, products, and operational procedures.

Requirements

• Excellent problem-solving and critical-thinking skills.
• Strong written and verbal communication abilities, with a focus on empathy and clarity.
• Ability to work independently and under pressure in a fast-paced global environment.
• Strong commitment to user satisfaction and brand reputation.
• Demonstrated ability to collaborate effectively with diverse teams.
• Ability to quickly learn and adapt to new policies and procedures.

Benefits

• Opportunities for professional development and career growth within a global tech company.
• Work in a collaborative and inclusive team environment.
• Comprehensive employee benefits as part of Match Group.
• Access to cutting-edge tools and technologies.
• Dynamic and engaging work culture recognized with multiple awards.
• Contribution to a product that impacts millions of users globally.