Global Head of Customer Service

Job Overview

CFI Financial Group is seeking a Global Head of Customer Service to oversee all customer service operations across CFI entities and ensure a consistent, high-quality client experience. This role requires strong leadership and strategic skills in a fast-growing, multinational environment.

Company Overview

CFI Financial Group is an award-winning trading provider with over 25 years of experience and multiple offices worldwide, including London, Larnaca, Beirut, Amman, Dubai, Kuwait, Azerbaijan, South Africa, and Port Louis. CFI is known for its dynamic and growing team in the online trading and investing industry.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s degree required; MBA or equivalent postgraduate qualification preferred
• Experience: 10 Year+

Key Responsibilities

• Lead the global customer service function across all CFI entities.
• Define and implement the global customer service strategy.
• Establish unified service standards, KPIs, and escalation protocols.
• Monitor customer satisfaction and service quality.
• Collaborate with Compliance, Sales, and Marketing to ensure regulatory and brand requirements are met.
• Produce regular reporting on service metrics, trends, and actionable insights.

Requirements

• Minimum 10 years of experience in customer service or client experience leadership.
• Proven success in managing multi-country and multi-language customer support operations.
• Deep expertise in customer experience strategy and service quality standards.
• Exceptional leadership and team-building skills.
• Analytical mindset with the ability to leverage data.
• Fluent in English; proficiency in Arabic or other regional languages is an advantage.

Benefits

• Competitive salaries and benefits.
• Work and learn with industry professionals.
• Supportive and collaborative environment.
• Unlimited opportunities for growth and development.
• Be part of a fast-growing, multinational company.