Guest Experience Agent

Job Overview

Fairmont Hotels & Resorts is seeking a dedicated Guest Experience Agent to join their team in Doha, Qatar. In this entry-level role, you will be crucial in creating an unforgettable and seamless experience for all guests, embodying the luxury and thoughtful service synonymous with the Fairmont brand.

Company Overview

Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable. Known for grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, we have been the stage for some of the most significant moments in global history. As a part of ALL – the Accor Live Limitless Lifestyle Loyalty Program, with 90 exceptional addresses in 32 countries, we are as favored by world leaders and business travelers as we are by families and those with a penchant for luxurious travels. Fairmont Hotels stand at the intersection of elegance and culture, where significant occasions are honored and pivotal global events unfold. Wherever we are situated, our hotels become the cultural and social heart of the community; so immersed in local traditions and so deeply connected to our surroundings, Fairmont Hotels are seen as an essential part of their respective destinations.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Warmly welcome guests and assist with check-in and check-out procedures.
• Provide comprehensive information about hotel services, facilities, and local attractions.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Ensure all guest interactions align with Fairmont’s high standards of luxury service.
• Collaborate with other departments to resolve issues and enhance the guest experience.
• Maintain an organized and welcoming front desk area.

Requirements

• Excellent communication and interpersonal skills.
• A passion for delivering exceptional guest service.
• Ability to work effectively in a fast-paced luxury hotel environment.
• Strong problem-solving skills and a proactive attitude.
• Flexibility to work various shifts, including weekends and holidays.
• Team-oriented with a positive and professional demeanor.

Benefits

• Opportunities for career growth and development within Fairmont and Accor.
• Work in a luxurious and dynamic international hotel environment.
• Be part of a prestigious global hospitality brand.
• Competitive compensation and employee benefits.
• Access to global hotel discounts and loyalty programs.
• A supportive and engaging team culture.