Guest Experience Expert

Job Overview

We are looking for a Guest Experience Expert to join the Jumeirah Group in Dubai, United Arab Emirates. You will contribute to creating a welcoming and connected environment for guests while ensuring high-quality service.

Company Overview

Jumeirah Group is a leading hospitality company that manages a global portfolio of luxury hotels and resorts. Known for its commitment to providing exceptional guest experiences and fostering a sense of belonging in every community it serves, Jumeirah Group continues to set new standards in the hospitality industry.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: Entry level / No experience required

Key Responsibilities

• Create a welcoming and connected environment for all guests.
• Support the front desk and guest service operations effectively.
• Assist in handling guest inquiries and resolving concerns promptly.
• Ensure adherence to Jumeirah standards and service protocols.
• Collaborate with team members to enhance overall guest satisfaction.

Requirements

• Team player with a positive attitude and passion for hospitality.
• Excellent communication and interpersonal skills.
• Ability to work in a diverse, multicultural team.
• Flexibility to work various shifts including weekends and holidays.
• Commitment to Jumeirah Group’s values and culture.

Benefits

• Opportunities for professional development and career growth within Jumeirah Group.
• Work in a collaborative and supportive global team environment.
• Gain valuable hospitality experience in a leading international hotel brand.
• Access to employee discounts and other Jumeirah benefits.
• Engaging and inclusive work culture.
• Experience Jumeirah’s global brand excellence.