Guest Relation Agent
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| Company Name | Rixos Hotels |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 1 Year+ |
Job Overview
Rixos Hotels is looking for a Guest Relation Agent to provide exceptional guest experiences. This role involves personalized service, efficient check-in/check-out, and anticipating guest needs to ensure satisfaction.
Company Overview
Established in 2000 in Turkey, Rixos Hotels pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 1 Year+
Key Responsibilities
- Welcome guests with warmth and professionalism.
- Conduct personalized check-in and check-out procedures.
- Maintain records of guest preferences and special requests.
- Handle guest inquiries, complaints, and feedback promptly.
- Coordinate with other departments to ensure guest satisfaction.
- Ensure VIP guests receive special attention and amenities.
Requirements
- Minimum 1–2 years’ experience in Guest Relations or Front Office.
- Experience in a luxury or five-star hotel/resort.
- Preferably within the UAE or GCC.
Benefits
- Opportunities for professional development.
- Competitive benefits package.
- Positive and supportive work environment.
- Potential for growth within Rixos Hotels.
- Exposure to international hospitality standards.
- Working in a luxury resort setting.