Guest Relation Executive
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| Company Name | Bab Al Shams Desert Resort |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | High School / Matriculation |
| Experience | 1 Year+ |
Job Overview
Bab Al Shams Desert Resort is seeking a Guest Relation Executive to welcome guests and enhance their arrival experience. This role involves engaging with guests, fielding inquiries, promoting amenities, and ensuring efficient interactions in accordance with departmental and property policies.
Company Overview
Bab Al Shams Desert Resort is a unique destination within the Rare Finds collection, celebrating the individuality and identity of its location. It offers authentic and captivating experiences, expertly curated itineraries, and bespoke entertainment set against Dubai’s endless dunes and rich culture.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: High School Graduate
- Experience: 1-2 years
Key Responsibilities
- Create positive, memorable, and efficient guest interactions within the hotel lobby.
- Provide engaging, entertaining, and inspiring guest service, meeting or exceeding property standards.
- Proactively greet guests within the lobby environment, identifying needs and fulfilling appropriately.
- Monitor traffic flow and guest queues within the lobby, directing guests as appropriate to minimize wait times.
- Actively identify, acknowledge, and resolve guest concerns following service recovery protocols.
- Identify sales opportunities and promote premium rooms, suites, and amenities to guests.
Requirements
- Minimum High School Graduate or general education degree.
- 1-2 years in similar position in a five-star hotel.
- Experience in handling point of sale (POS) terminals.
- Strong orientation towards customer service.
- Initiative and commitment to achieve.
- Effective communication and interpersonal skills.
Benefits
- Join a team that is warm, caring, connected, and empowered to create truly unique experiences.
- Be at the heart of the vision to constantly innovate and deliver Amazing Experiences.
- Opportunity to create Everlasting Memories for guests.
- Work in a dynamic and culturally rich environment.
- Develop interpersonal and customer service skills.