Guest Relations Associate – Freelancer

Job Overview

Silkhaus is seeking a Freelance Guest Relations Associate to deliver a seamless and high-quality guest experience in Dubai, UAE. This role requires agility and the ability to respond quickly to guest needs while upholding Silkhaus service standards.

Company Overview

Silkhaus is a Dubai-headquartered technology platform powering short-term rentals (STRs) for guests, real estate owners, and operators. It is building the global technology stack for STRs operators and real estate owners to run cutting-edge short-term rental businesses. Silkhaus operates with an ownership mindset, driven by integrity and technology, to deliver exceptional experiences.

Quick Details

• Salary Range: Market Competitive
• Job Type: Contract
• Qualifications: None
• Experience: 1 Year+

Key Responsibilities

• Manage end-to-end guest communication across WhatsApp, email, phone, and booking platforms.
• Support guests with check-in, check-out, access issues, and in-stay requests.
• Conduct on-ground guest support visits when required to resolve issues efficiently.
• Coordinate with Operations, Housekeeping, and Maintenance teams to close guest issues quickly.
• Maintain accurate logs of guest interactions, incidents, and resolutions.
• Adhere to defined response time SLAs and quality benchmarks.

Requirements

• Valid UAE driving license.
• Own valid UAE residence visa.
• Own car and ability to travel across Dubai as required.
• Freelance / contract engagement.
• Shift-based or on-call availability, including weekends and holidays.
• Performance-driven collaboration with clearly defined SLAs.

Benefits

• Opportunity to work with a leading technology platform in the short-term rental space.
• Gain experience in guest relations and operations within the hospitality sector.
• Flexible working model with shift-based or on-call availability.
• Collaborate with various teams to ensure guest satisfaction.
• Performance-driven environment with defined SLAs.