Guest Relations Executive
Apply to Job Here
| Company Name | Jumeirah |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | United Arab Emirates |
| Qualifications | High School / Matriculation |
| Experience | 1 Year+ |
Job Overview
Jumeirah is seeking a Guest Relations Executive for Lah Lah at Zabeel House the Greens. The role involves ensuring guests feel welcome, managing reservations, and providing personalized service in a luxury hospitality setting.
Company Overview
Jumeirah is a global leader in luxury hospitality, operating 31 properties including 33 signature F&B restaurants across the Middle East, Europe, Asia, and Africa. Renowned for distinguished beachfront resorts, esteemed city hotels, and luxury residences, Jumeirah is committed to crafting distinctive and purposeful experiences that bring joy to guests worldwide. Their lifestyle brand, Zabeel House, takes inspiration from Dubai, pushing boundaries to create innovative hotel stays and engaging with the local neighborhood.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Highschool diploma or Secondary education
- Experience: 1-2 years of experience in guest service-related work
Key Responsibilities
- Greet guests warmly and ensure they feel comfortable and welcome upon arrival.
- Schedule dining reservations and coordinate special services, following Restaurant Reservations SOP.
- Handle restaurant inquiries and bookings efficiently using the F&B Enquiry/Booking checklist.
- Escort guests to tables, share names with staff, and present menus promptly.
- Familiarize with the menu to answer guest queries and recommend food and beverage pairings.
- Provide personalized attention to VIP and regular guests, maintaining knowledge of their preferences.
Requirements
- High school diploma or Secondary education.
- 1-2 years of experience in guest service-related work in a 5-star hotel.
- Excellent communication and interpersonal skills.
- Familiarity with restaurant operations and guest service protocols.
- Ability to handle inquiries and provide recommendations.
Benefits
- Attractive tax-free salary paid in Dirhams (AED).
- Generous F&B benefits and reduced hotel rates across properties globally.
- Excellent leave and health care package, flights home, accommodation, and life insurance.
- Functional incentives and other employee benefits.
- Opportunity to work with a luxurious brand in the hospitality industry.