Guest Relations Manager
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| Company Name | HookahPlace – MENA |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
HookahPlace – MENA is seeking a Guest Relations Manager to build brand awareness among the UAE’s multinational audience by delivering an exceptional, highly personalized guest experience.
Company Overview
HookahPlace – MENA is a fast-growing premium hookah lounge chain in the UAE. The company focuses on providing exceptional guest experiences and building brand awareness within the region.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Ensuring a high level of service by creating and maintaining a comfortable, welcoming atmosphere across all venues.
- Building long-term, personalized relationships with VIP guests, including advance table and shisha reservations.
- Planning and organizing special guest events (Tea Ceremonies, Chef’s Table, Cocktail Nights, etc.).
- Developing initiatives to strengthen brand positioning, loyalty programs, and guest privilege systems.
- Identifying front-office weaknesses that hinder performance targets, providing motivation, training, and coaching to the team.
- Collecting and analyzing guest feedback to identify trends and service gaps, preparing reports and proposing service improvement initiatives.
Requirements
- Mandatory experience as a Guest Relations Manager or Service/Quality Manager in premium-segment hotels or restaurants.
- Conversational English.
Benefits
- Accommodation, EID, and insurance provided by the company.
- Salary discussed individually with the successful candidate.
- Employment and social benefits in accordance with applicable legislation.