Guest Relations Manager
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| Company Name | Fairmont Hotels & Resorts |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests. Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution. Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty. Monitor guest satisfaction and provide feedback to management for service improvements. Supervise and support the Guest Relations team in daily operations.
Company Overview
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 5 Year+
Key Responsibilities
- Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.
- Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.
- Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.
- Monitor guest satisfaction and provide feedback to management for service improvements.
- Supervise and support the Guest Relations team in daily operations.
- Provide coaching and guidance to team members to maintain service standards.
Requirements
- Minimum 3–5 years of experience in Guest Relations or Front Office operations in a 4- or 5-star hotel.
- Strong interpersonal, communication, and problem-solving skills.
- Excellent command of English; additional languages are a plus.
- Ability to handle difficult situations with professionalism and discretion.
Benefits
- Not specified