Guest Service Center Supervisor
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| Company Name | Anantara Hotels & Resorts |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 1 Year+ |
Job Overview
Anantara Hotels & Resorts is seeking a Guest Service Center Supervisor in Ras Al Khaimah, United Arab Emirates. This role is key to creating powerful first impressions for our guests and ensuring a positive and memorable experience.
Company Overview
Anantara Mina Al Arab Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary. Located in the northernmost emirate of the UAE, Ras Al Khaimah offers a tranquil escape with beach, desert, and mountain adventures, just 45 minutes from Dubai.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 1 Year+
Key Responsibilities
- Act as a key ambassador for the hotel and brand, creating powerful first impressions.
- Provide information, diplomacy, salesmanship, and public relations with politeness and efficiency.
- Monitor daily guest arrivals, ensuring reservations are honored and requests are met.
- Maintain up-to-date knowledge of all hotel products, services, and facilities.
- Ensure compliance with brand standards and Front Office Standard Operating Procedures.
- Ensure guests enjoy a positive and memorable experience.
Requirements
- Strong focus on customer service.
- Prior experience in hotel front office operations is preferred.
- Excellent communication skills; fluency in English is required.
- Experience with Front Office Systems.
Benefits
- Opportunities for professional development within Anantara Hotels & Resorts.
- Be part of a team focused on delivering exceptional guest experiences.
- Work in a luxury resort environment in the beautiful Ras Al Khaimah.
- Competitive benefits package.
- Engaging and supportive work culture.