Guest Service Centre Agent

Job Overview

Anantara Hotels & Resorts is seeking a Guest Service Centre Agent to join their team in Dubai, United Arab Emirates. This role focuses on anticipating guest needs, handling inquiries attentively, and ensuring high service standards are met at all times.

Company Overview

Anantara Hotels & Resorts is a luxury hospitality brand that connects guests to genuine places, people, and stories through personal experiences. With properties ranging from pristine islands to cosmopolitan cities, Anantara provides heartfelt hospitality in the world’s most exciting destinations.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Anticipate guest needs and handle inquiries helpfully.
• Maintain complete knowledge of resort products and services.
• Ensure guest satisfaction and follow up on all issues promptly.
• Handle financial transactions according to resort policies.
• Develop harmonious working relationships with all departments.
• Answer telephones promptly and accurately, following telephone etiquette.

Requirements

• A strong focus on customer service.
• Prior experience in hotel front office operations is preferred.
• Excellent communication skills; fluency in English is required.
• Ability to work shifts, weekends, and public holidays.
• Computer skills in MS Office; experience with PMS is preferred.

Benefits

• Not specified in job description, but expect standard hospitality benefits.
• Opportunities for professional development within Anantara Hotels & Resorts.
• Experience working in a luxury hospitality environment.
• Potential for career advancement.
• Competitive compensation package.
• Supportive team environment.